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Refund Policy

Effective Date: January 1, 2025

1. Overview

At Tapyc, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds may be issued for our digital wallet and NFC-based services.

2. Eligibility for Refund

Refunds are only applicable for transactions made in error, duplicate payments, or failed service delivery caused by system issues on our end.

3. Non-Refundable Items

Payments made for successfully delivered digital services, wallet top-ups, or redeemed points are not eligible for refunds.

4. Requesting a Refund

To request a refund, contact our support team within 7 days of the transaction. Provide your account details, transaction ID, and a brief explanation.

5. Processing Time

Once your request is reviewed and approved, refunds will be processed within 5–10 business days. The refunded amount will be returned via the original payment method.

6. Contact Us

For refund-related questions or requests, please reach out to us: